Facilities Coordinator Role

ETNA is a welcoming and vibrant Community Centre in the heart of TW1. The ethos of ETNA is to be a place where the local community feel welcome and part of the Centre. We are looking for a person to work part-time as our new facilities coordinator. Is this you? You will be an important member of the team and work alongside the Centre Director, Office Administrator and Cleaning Manager. Your role will be to assist the team in day-to-day tasks including gardening, health and safety checks and building maintenance. As we are a small team it is key that you work well with people and can adapt to situations, to ensure the smooth running of the Centre.

Personal Requirements

Personal Specification

Hours: 15 hours per week (Monday – Friday 8am till 11 am)

Pay: £12.00 p/h

Responsible to: Centre Director and Office Administrator

Primary Base: ETNA Community Centre, Twickenham, TW1 2AR

Additional Hours: May be required for events or special projects

Personal Specification

  • Good communication skills, written and spoken English.
  • Being physically capable.
  • Ability to work in harmony with the team (staff and volunteers).
  • Self-motivated and good at problem solving.
  • Calm and approachable, with good customer service.
  • Excellent time management.
  • Ability to do minor repairs and maintenance.
  • Understanding of health and safety regulations.


  • Experience of working in a building open to the public.
  • First Aid/Fire Marshall certificates.



  • Put out rubbish for First Mile refuse collections daily in coordination with Cleaning Manager, report if collections have been missed.
  • Check all external areas for litter/cigarette butts and leaves and clean accordingly before 9am so the Centre is presentable for opening to the public.
  • Empty external litter bins and clean bins.
  • Empty internal litter bins if required.
  • Deliver post to offices as instructed by Office Administrator.
  • Ensure furniture is in the correct place at the start of each day.
  • Carry our health and safety checks and sign daily checklist sheet – highlight any concerns to Office Administrator or Centre Director.
  • Report any incidents in a timely manner to the ETNA office team.
  • Report any risks and help identify solutions.
  • Act as fire marshall.


  • Check fire alarm and call points.
  • Check intercom system is working correctly.


  • Fire alarm drill (every 6 months).
  • Check cupboards for any fire hazards.
  • Tidy storage cupboards, sheds, tool storage.

Building Maintenance:


  • Inform office team if anything needs attention/repair, so that the relevant trade or Facilities Management (FM) team (based at LBRuT) can be contacted.
  • Remove any broken items from public use.
  • Greet contractors who are coming to carry out maintenance and ensure they fill in signing in book.
  • Ensure all health and safety/Covid checklists are adhered to, at all times.
  • Risk assess any remedial works before they are carried out with Office Administrator.
  • Maintain equipment.
  • Monitor car park for any illegally parked cars and address as required.


  • Check signage is in place and not damaged – notify Office Administrator of any replacements required.
  • Check radiators and valves are set as required.
  • Read gas, electric, and water meters.


  • Check flat roofs for leave debris and clean as required.
  • Check gutters for leaves/debris.
  • Check drains and call FM team as required.
  • Monitor outdoor and indoor lights and replace bulbs accordingly.

Gardening Tasks:

Work with Office Administrator to welcome and manage gardening volunteers, ensuring tasks are clearly communicated and health and safety is adhered to. Ensure volunteers are looked after and do not over work their hours.


  • Clear leaves from grounds.
  • Water flower beds as required.
  • Check irrigation system is working.


  • Clean front steps.
  • Pressure wash deck area and front ramp.

Garden tasks to be shared with volunteers:

  • Watering
  • Pruning
  • Weeding
  • Feeding plants
  • Digging in new soil/mulch
  • Planting bulbs and refreshing plant pots seasonally
  • Trimming hedges


  • Put out Green Waste bin for collection by Richmond Council on a Wednesday (follow LBRuT calendar).

What can you expect from us?

  • Induction training – all staff will be given a full induction (covering health and safety and fire safety and safeguarding).
  • Ongoing support to perform the role.
  • A friendly, diverse and vibrant working environment.
  • An opportunity to make a difference and support your local community.
  • The chance to gain skills, whilst learning to work with a diverse range of people in a visitor focused environment.
  • The chance to benefit from any training opportunities that may become available.
  • Recognition and appreciation of your contribution.
  • Access to the social events taking place in ETNA.
  • Provision of refreshments.

How to apply:

Please send us your CV and/or cover letter to info@etnacentre.org

Closing Date – Monday 10th May 2021

Do contact us if you have any further questions.